Effective Date: 16-06-2025
Last Updated: 16-06-2025
At Aerotech Aviations Pvt. Ltd., we are committed to offering professional, timely, and safe aviation services. We understand that plans can change, and this Refund Policy outlines when and how customers may be eligible for refunds based on the type of service booked.
You may be eligible for a refund under the following conditions:
More than 7 days before departure: Eligible for 90% refund.
Between 7 days and 48 hours before departure: Eligible for 50% refund.
Less than 48 hours before departure or no-show: No refund.
If canceled before any work begins: Full refund minus 10% service processing fee.
If canceled after work begins: Refund calculated on a pro-rata basis, minus a 20% cancellation fee.
If service is canceled within 24 hours of booking and work has not started: Full refund.
If cancellation is requested after work has started: No refund, but rescheduling may be offered.
Any government taxes, airport fees, or third-party handling charges.
Customized charters, emergency bookings, or services purchased under limited-time offers or discounts.
Approved refunds are processed within 45 business days.
Refunds are made to the original payment method (e.g., credit card, Razorpay, bank transfer).
For international payments, currency conversion charges or international bank fees will be deducted, if applicable.
In rare cases, we may cancel a service due to:
Weather conditions
Technical issues
Regulatory restrictions
Airspace or airport closures
In such cases, we will offer:
A full refund, or
An option to reschedule the service at no extra cost
To request a refund, email us at [email protected] or contact our support team via WhatsApp or phone. Please include:
Your Booking ID
Date of service
Reason for cancellation
If a refund is denied and you wish to contest it, you may escalate the issue to our grievance team. All disputes shall be governed by the laws of India, and jurisdiction will be in Uttarakhand.
We reserve the right to update this Refund Policy from time to time. Any changes will be posted here with an updated date.
Elevated Experiences. Fly Aerotech.