Effective Date: 16-06-2025
Last Updated: 16-06-2025

At Aerotech Aviations Pvt. Ltd., we strive to provide safe, reliable, and professional aviation services to all our clients. This Refund & Cancellation Policy outlines the terms and conditions for cancellations, changes, and refunds for services booked through https://aerotechaviations.com.

1. General Cancellation Terms

a. Charter Flights / Helicopter Services

• Cancellations made more than 7 days before the scheduled departure: 90% refund of the booking amount.

• Cancellations made between 7 days and 48 hours before departure: 50% refund.

• Cancellations made less than 48 hours before departure: No refund.

• In case of no-show or failure to produce valid identification documents: No refund.

b. MRO & Engineering Services

• If the service is cancelled before any work has begun, a full refund minus 10% processing fee will be issued.

• If the work has already started, refunds will be prorated based on the completed work and a 20% cancellation fee may apply.

2. Force Majeure or Weather Delays

In cases of weather issues, government restrictions, or airspace closures, we will:

• Offer an option to reschedule the service, or

• Issue a full refund, minus any applicable third-party fees (e.g., airport taxes or handling fees)

3. Refund Processing Timelines

• Approved refunds will be processed within 45 business days.

• Refunds will be made via the original method of payment (e.g., Razorpay, credit card, bank transfer).

• For international transactions, bank charges and currency conversion fees (if any) will be deducted.

4. Cancellation by Aerotech Aviations

We reserve the right to cancel or postpone a service due to operational, safety, or regulatory reasons. In such cases, customers will be:

• Notified via email or phone,

• Offered a full refund or the option to reschedule without penalty.

5. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our team at:

📧 Email: [email protected]
📞 Phone/WhatsApp: +91-7895453111

Please include your Booking ID, Date of Service, and Reason for Cancellation.

6. Exceptions & Disputes

• Promotional bookings or discounted offers may not be eligible for cancellation or refund unless stated otherwise.

• In the event of a payment dispute, the decision of Aerotech Aviations Pvt. Ltd. shall be final and binding.

We encourage you to carefully review all booking details and this policy before confirming your payment.